Shipping & Returns

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Shipping

We can ship to virtually any address in the USA.

We offer FREE SHIPPING on all orders.

All orders are shipped in discrete packaging and displays our corporate name, HHQ Brands LLC, as the return address.

 

Delivery Method and Timing

We strive to have all orders fulfilled within 24 hours. We ship the same day or next business day.

(Please note that inclement weather events may delay shipping.)

If there is any unusual delay in shipping, we will contact you directly via the email address you provided on checkout.

We currently ship all orders via US Postal Service with tracking numbers.

If you require something specific with shipping, please put your shipping request into the order notes while placing your order.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Opened and/or used CBD and/or hemp products are not returnable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.